What Customer Self-Service functions are available? | Cochrane’s Skip to main content

What Customer Self-Service functions are available?

Cochrane’s Transport provide a range of Customer Self-Service functions on-line via our website including:

  1. Create Consignment
  2. Customer Portal
  3. Get a Quote
  4. Book a Pickup
  5. Make a Payment
  6. Consignment Enquiry
  7. New Customer Enquiry

  1. Create Consignment

    The Cochrane's Transport Create Consignment system is designed to create consignments (connotes) on-line and print consignment notes and labels for freight identification and tracking. Customers can also book a pickup within this system. It also includes capability to review past Consignment history and maintain customer details.

  2. Customer Portal  

    The Customer Portal is designed to provide customers current and historical information on their consignments including, Proof of Delivery (POD) and Freight Tracking. Customers can also access Financial Statements for the services we have provided.

  3. Get a Quote

    The Get a Quote function allows account customers to receive a quote for freight and / or receiver destinations that are not currently covered by their existing rates.  The Get a Quote process can be particularly useful for businesses that pass on the delivery costs to their customers transport and want to know the exact cost beforehand.

  4. Book a Pickup

    The Book a Pickup webform provides the ability for customer account holders to make a booking for their freight to be picked up. 

  5. Make a Payment

    Where it suits the customer to do so, we have the capability to make payments on-line via BPOINT. 

  6. Consignment Enquiry

    The Consignment Enquiry webform allows customers to submit consignment-specific enquiries directly through our website for faster and more streamlined support.

  7. New Customer Enquiry

    The New Customer Enquiry webform is for customers with ongoing freight requirements to complete who are requesting a customer account with Cochrane’s Transport.

In addition to these customer self-service functions, we can accommodate establishment of Electronic Data Interchange (EDI) with customer systems to enable EDI data transfer to and from Cochrane’s Transport.  Typically, this would be:

  • Customer EDI of Consignment Note data into Cochrane’s Transport systems
    and
  • Cochrane’s Transport EDI of scan event and POD data into Customer systems.