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Your privacy is important to us

Privacy Policy

Introduction: We Respect Your Privacy

Cochrane’s understands that privacy and how we collect, use, disclose and protect your information is important to you. We are committed to ensuring the privacy of your information and to complying with the Australian Privacy Principles (APPs), which are contained in the Privacy Act 1988 (Cth) (Privacy Act).
In this Policy "Cochrane’s" means Peter Cochrane Management Pty Ltd and all of its related bodies corporate. 
This policy (Privacy Policy) details how we collect, use and disclose “personal information”, being information or an opinion (whether true or not, and recorded in a material form or not) about an identified, or reasonably identifiable, individual. This may include, without limitation, personal information of Cochrane’s customers (including their personnel) or receivers of goods consigned to or transported by Cochrane’s, visitors to its websites or any of its premises’, and its supplier, employees and contractors.
 

How Does Cochrane’s Collect Personal Information

Cochrane’s may collect personal information from you in the following circumstances:

  • directly from you when you provide personal information to us;
  • you, or the organisation that you work for, engage our services or request information about our services;
  • you subscribe to or opt-in to receiving a Cochrane’s newsletter or other form of Cochrane’s update or information;
  • you correspond with our employees or contractors;
  • you have business dealings with us (whether as one of our suppliers, customers, employees, contractors, or as a regulator we deal with);
  • In some circumstances, we collect personal information about you from a third party source. For example, we may collect personal information from your organisation, other organisations with whom you have dealings, government agencies, a credit reporting agency, an information or service provider or from a publicly available record;
  • you otherwise provide your personal information to us, such as where you supply your business card to us; or
  • it is required by law to do so.

Generally, we endeavour to collect personal information directly from the individual concerned.  However, if this is not practicable, we may collect personal information about individuals from third parties, including from publicly available sources. If we do, we will take reasonable steps to ensure that the individuals concerned are made aware of the collection of their information.

What Personal Information Does Cochrane’s Collect and Hold?

The types of personal information that Cochrane’s collects will depend on the nature of your dealings with us. Please note that while we seek to minimise the personal information we collect, if you do not provide us with the personal information we request, we may not be able to provide you with the services in the most effective or efficient manner, or at all, or you may not be able to be a Cochrane’s employee, contractor, service provider, or customer  if the personal information requested is not provided.
The personal information we collect may include:

  • general identification information such as names, job title, occupation, date of birth and gender.
  • contact details such as address, email address, phone and mobile phone number and Internet Protocol (IP) address.
  • usernames and passwords.
  • educational qualifications, employment history, salary, and background and referee reports.
  • payment details including PAYG payment summaries, payslips, and other income earning information, employment termination payment summaries, receipts for gifts, donations and work-related expenses.
  • information contained in identification documents such as passport or driver’s licence. 
  • Government-issued identification numbers such as tax file numbers.
  • financial information such as bank account details.
  • details of superannuation and insurance arrangements.
  • visa or work permit status and related information.
  • information about immigration status.

Cochrane’s also collects personal information necessary for employment and labour-contracting purposes. This information may include:

  • name, date of birth / age, gender, trade union membership, marital status and related family information, business, and personal contact (including emergency contact) information, photograph, national insurance number or equivalent, driver licence number, passport number and other details;
  • citizenship and, where relevant, residency and work permit status and other immigration-related information; 
  • relevant information regarding health and disabilities; 
  • job title, department, responsibilities, responsible line manager(s), team members for whom you are responsible and related information such as your employee ID number;
  • employment terms and conditions, date of hire and resignation / termination (with reasons and related information), employment history (with and before joining Cochrane’s), educational history, qualifications and results of background checks and assessment results; 
  • contractor terms and conditions and related details;
  • information regarding business expenses and salary, superannuation, insurance, and other benefits (including bank account details);
  • records of working hours, sickness and other absence records, records of training and development activities and plans and of performance appraisals and records of disciplinary and grievance processes, and depending on the nature of your position or engagement with Cochrane’s, records of your aspirations, mobility, and job competency assessments;
  • depending on the nature of your position or engagement with Cochrane’s, records of your role in Cochrane’s business, HR, compliance, and other activities; and
  • records relating to your access to both Cochrane’s physical premises’, vehicles and information technology systems, including user profiles, account and log-in information and access rights and information as to your interactions with those systems (details of systems and websites accessed, emails and other communications sent and received (including their content; and including communications sent using personal accounts) and telephone calls made and received (including their content, when you have been notified that calls are recorded)).

Cochrane’s will not ask to collect sensitive information about you (such as details of your racial or ethnic origin, political affiliation, religious beliefs, criminal convictions or health information) except where it is needed for the purposes of the Cochrane’s business (and/or that of its customers) or another reason for which we have your consent and collection is necessary for that purpose.
 

How Does Cochrane’s Use Personal Information?

Cochrane’s will only use personal information for the purpose for which it was collected or for related purposes permitted by law. These uses include (but are not limited to) use of your personal information:

  • to effectively manage, operate and conduct its business, including enabling it to fulfil its responsibilities as provider of logistics, transport and related services;
  • to process transactions, process credit applications, and to send notices to you about your transactions;
  • to send administrative or account-related information to you; 
  • to carry out human resource and legal / regulatory compliance functions, including to manage recruitment processes and assessing compliance with employment contracts and related Cochrane’s policies; 
  • to provide you or a customer with our services;
  • in connection with the fulfillment of a legal or regulatory obligation;
  • to deliver targeted marketing and service update notices;
  • to send legal or other updates or correspondence relevant to us or you, and to market our services to you;
  • in connection with your job or contractor application;
  • where we have a legitimate interest that is not overridden by your rights under the law;
  • for any reason that you (or your organisation) has provided consent;
  • for insurance purposes; 
  • for the performance of a contract with you or your company;
  • to respond to any enquiries or complaints;
  • to comply with our legal and regulatory obligations and requests, including reporting to and/or being audited by national regulatory bodies;
  • to comply with court orders and exercise and/or defend our legal rights; and
  • for any purpose related and/or ancillary to any of the above or any other purpose for which your personal information was provided to us.

We also collect personal information so that we can communicate updates, delays or disruptions to services that we offer.
If, at any time, you do not wish to receive these kinds of communications, please let us know using the contact details set out under Additional Privacy Information and How to Contact Cochrane’s below.

Will Your Personal Information Be Given To Anyone Else?

Cochrane’s does not sell or trade personal information about you to or with third parties. Personal information may be disclosed to others by Cochrane’s in the circumstances described below:

Disclosures to external service providers:

Cochrane’s may disclose personal information to external service providers who provide services to you or us, including those who help us operate our business. Examples of our external service providers include: third party data storage providers; IT and other software and systems providers; advertising and marketing agencies who assist us with our campaigns and programs; and providers of legal and accounting services. If Cochrane’s engages external service providers, Cochrane’s takes steps to ensure that those external service providers are authorised only to use personal information that we provide to them for the purposes specified in our agreement with them.
You agree that Cochrane’s has the right to share your personal information with:

  • Any member of its group, which means its subsidiaries, its ultimate holding company, and its subsidiaries;
  • Your colleagues within the organisation that you represent (in terms of your contact details and your role);
  • Selected third parties including:
    • business partners, suppliers, and sub-contractors for the performance of any contract Cochrane’s enters into with them or you; 
    • contract service providers, including but not limited to customer service staff, consultants, advisers, IT, and internet service providers;
    • analytics and search engine providers that assist Cochrane’s in the improvement and optimisation of its site;
    • credit reference agencies for the purpose of assessing credit scores where this is a condition of Cochrane’s entering into a contract with you or your organisation;
    • potential employers; and
    • another entity in the event Cochrane’s sells or transfers all or a portion of its business or assets. Should such a sale or transfer occur, Cochrane’s will use reasonable efforts to direct the transferee to use personal information you have provided to Cochrane’s in a manner that is consistent with the principles described in this Privacy Policy.

Disclosures required or permitted by law:
Otherwise than in the situations described above, Cochrane’s will only disclose personal information if this is required or permitted by law including under the Privacy Act.

Security of Personal Information

Cochrane’s takes reasonable steps to ensure the security of your personal information. Our premises’ are in secure buildings with access restricted to authorised personnel and approved visitors. Our IT systems are secured against external threats by various means, including password protected. We frequently update our anti-virus software to protect our systems (and the data contained in those systems) from computer viruses. In addition, Cochrane’s employees are required to treat personal information held by Cochrane’s as confidential.

Your Rights

Under the Privacy Act, you have the right to:

  • seek access to your personal information handled by Cochrane’s;
  • ask us to update or correct your personal information when it is inaccurate, incomplete or out of date; and
  • opt-out of receiving direct marketing communications from us.

If you wish to access the personal information that Cochrane’s holds about you, please set out your request in writing, and forward this to our Privacy Officer, using the contact details set out in section 10 of this Privacy Policy.
To provide you with access to your personal information held by us on our current records, Cochrane’s can provide you with a copy of the relevant personal information. Cochrane’s will not charge you for the cost of providing this type of access to these current records.
For legal and administrative reasons, Cochrane’s may also archive non-current records containing personal information, such as back up data files and offsite storage. Please note that if we do provide access to old records, we may charge you for the cost of providing such access.
If you are of the view that personal information about you is inaccurate or out of date, or if you have any other queries about access and correction, please contact our Privacy Officer using the contact details set out under Additional Privacy Information and How to Contact Cochrane’s below.
 

Online Privacy Issues

Website and Cookies

When you visit Cochrane’s website, information about your computer or web device is automatically recorded by its website. This includes your IP address and associated domain name (e.g. yourcompany.com), the date and time of your visit to Cochrane’s site, the pages you accessed or downloaded, the address of the last site you visited, your operating system and the type of browser you used. This information may be collected by Cochrane’s or by a third-party service provider on its behalf. This information is collected for statistical and system administration purposes, and to improve Cochrane’s web-based services. It does not readily identify individuals, and Cochrane’s will not attempt to identify individuals from the records its server generates unless it is necessary to do so for law enforcement purposes.
When you visit our website, a small data file called a "cookie" may be stored on your internet enabled device. We use cookies or similar digital markers to maintain user sessions and track the behaviour of website visitors. This enables us to keep our site relevant and useful. However, generally this information will not identify you. We do not link this information back to your identity or other information that you have provided to us.
By using our website and not opting-out of cookies, you consent to our use of cookies in accordance with the terms of this Privacy Policy.
Most web browsers are set by default to accept cookies. If you use your browser settings to block all cookies, you may not be able to access and/or use all or pts of our website.
Access to other websites
Our website may contain links to other websites, for your convenience and information. When you access a website other than the Cochrane’s website please understand that Cochrane’s is not responsible for the privacy practices of that site or for the content, product or services provided by, or contained on, that website. We suggest that you review the privacy policies of each site you visit.

Making a complaint

If you wish to make a complaint about how Cochrane’s handles your personal information, please contact us setting out your complaint in writing, and forward it to our Privacy Officer, using the contact details under Additional Privacy Information and How to Contact Cochrane’s below.
We will deal with all requests for access to personal information or complaints as quickly as possible and will endeavour to get back to you within a reasonable timeframe.
If you are not satisfied with our response to your complaint you can make a formal complaint to the Office of the Australian Information Commissioner through their website at https://www.oaic.gov.au/, by emailing enquiries@oaic.gov.au or by calling 1300 363 992.

Additional Privacy Information and How to Contact Cochrane’s

This Privacy Policy may change from time to time. The Privacy Policy will be made available to anyone who requests it, whether at one of our premises’ or by use of our website.
If you have any questions or comments about the Privacy Policy, please set out your request in writing, and forward this to our Privacy Officer, using the contact details below.

Email:          privacy@cochranes.com.au 
Attention:   Privacy Officer 
Post:           PO Box 722, Port Adelaide SA 5015
Telephone: 1300 262 472
 

Variation of Privacy Policy

We may vary the terms of this Privacy Policy from time to time. In the case of any such changes, we will post the changed Privacy Policy on our website. The changes will take effect as soon as they are posted on this website.