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FAQ - Account Questions

FREQUENTLY ASKED QUESTIONS

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Accts-Customers

Can I pay cash or credit card instead of setting up an account?

Yes, we can accommodate cash or credit card sales, which means you don't need an account to move your freight.  Contact us by emailing sales@cochranes.com.au to discuss your freight requirements.

How do I make a BPOINT payment?

Select Make a Payment from the top menu.

To make an online payment using your Visa or Mastercard Credit or Debit Card you will need the Reference Number from the invoice you are paying and your Visa or Mastercard Credit or Debit Card.

  1. Click on PAY BY BPOINT button.
    1. You are paying Peter Cochrane Management Pty Ltd
    2. Biller Code 1982024 – Online Acc Payment
    3. Enter Your Reference Number from the invoice you are paying in the field provided.
  2. Click on NEXT button.
    1. Enter the amount you are paying.
  3. Click on NEXT button.
    1. Enter your Visa or Mastercard Credit or Debit Card details.
    2. Card surcharge total payment amount including surcharge is displayed.
  4. Click on NEXT button.
  5. Review Details of payment and click on PAY.
  6. Once you have completed your payment, BPOINT will provide you with a receipt number. You can choose to email yourself a copy of the receipt or print it.

 

How do I query an invoice or payment request?

Please mail your query to accounts@cochranes.com.au with the relevant invoice details and customer account name and number.

Our team will be in touch to assist with your query.

 

 

  

How do I request a customer trading account be setup with Cochrane's Transport?

Please email your account setup request to sales@cochranes.com.au and our team will be in contact to understand your transport needs and provide the Customer Account Application Form.

How do I get a copy of an invoice or account statement?

Please go to the Customer Login page to access the Customer Portal where you can obtain copies of your invoices and statements. 

Alternatively email your request to accounts@cochranes.com.au with either the invoice number or your customer account number for a statement.  

 

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